Privacy

We are Konex World, of Pitampura NP-16, New Delhi-110034, contactable via konexworlds@gmail.com.

This notice is to inform you about how we collect and protect any personal information you provide to us, how you can control what personal information we collect from you, and what we do with it. It sets out how we intend to use your information, who we will share it with, and what rights you have about use of your information.

This notice applies however you provide personal information to us — whether you go online to our website (konexworld.com), engage in research & development activities, contact us via social media, visit our events, email or chat with us, or enter into promotional contests with us.

What types of data do we collect?

Konex World Products

We may collect the following information about you during the course of your experience on our website:

your name, age/date of birth, predicted gender, and other relevant demographic information;
your contact details, including billing and delivery addresses, telephone numbers (including mobile numbers), and email address;
purchases and orders made by you;
your online browsing activities on any of our websites, including which items you store in your shopping cart;
information about the device you use to browse our websites, including the IP address and device type;
your communication and marketing preferences;
your location, if your device’s settings allow it; and
your correspondence and communications with us.

Research

In addition to the above, those who have been chosen to participate in market research and product development may be asked to provide the following information:

your height and weight, and/or other body measurements like hand size;
your age and ethnicity;
whether you have a penis or a vulva; and
details about your relationship status and reproductive milestones, like whether you’ve started to experience menopause.

These lists are not exhaustive and in specific instances, we may need to collect additional data for the purposes set out in this Notice. Some personal data is collected directly, for example when you place an order on our website, or send an email to our Customer Support team. Other personal data is collected indirectly, for example when you browse our websites or undertake online shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources. We may anonymise and aggregate personal data for insight and research, but this will not identify anyone.

How do we use your data?

General

Konex World Products (and trusted partners acting on our behalf) use your personal data:

to verify your identity;
for crime and fraud prevention, detection and related purposes;
to fulfill orders you’ve placed, and contact you about payments and fulfillment;
with your agreement, to contact you about promotional offers, events, products and services which we think may interest you;
to show you promotional communications through online media as you browse the web;
to enable us to manage customer service interactions with you; and
where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Research & Development

We are a humans-first company, and use a great deal of user feedback to develop new products, and make existing ones even better. If you are a part of our Research community, we will use your information and survey results:

to contact you about product testing and survey opportunities, and arrange for the delivery and return of product concepts (if applicable);
to analyze your anonymized feedback to understand what you want in future products, and how we can improve; and
with your explicit permission, to use quotes from your feedback to develop marketing materials.

Marketing

To ensure you are kept up to date with the Konex World Products, we use personal data for marketing purposes, and may send you emails to update you on the latest offers and events. We may also show you online media communications through external social media platforms such as Facebook and Instagram, and external digital advertisers.

You have the right to opt out of receiving promotional emails at any time, by:

informing us that you wish to change your marketing preferences by contacting our customer support team at konexworlds@gmail.com;
making use of the simple “unsubscribe” link in emails; and/or
contacting our Data Protection Officer via email at konexworlds@gmail.com.

Text Marketing and notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

How do we make sure your data is secured?

To protect your personal information, we take reasonable precautions to try to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Data collected through our website is encrypted by Woocommerce using the HTTPS protocol for secure communication over a computer network.

Our website also encrypts any sensitive stored information, and salts and hashes passwords using bcrypt.

What are your rights?

You have the following rights:

the right to be informed about our processing or your personal data, which is the aim of this Notice;
the right to access personal data we hold about you at any time;
the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right to rectification);
the right to object to processing of your personal data and/or to withdraw any consent you have given us and to opt-out of any marketing communications that we may send you;
the right to prevent processing that is likely to cause damage or distress to you or anyone else;
the right to request that we erase your personal data in certain circumstances (the right to erasure) — for example, when the data are no longer necessary for the purpose for which we collected them;
the right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and transmitted to another data controller (the right to data portability).

If you wish to exercise any of the above rights, you can always contact us either by email to konexworld@gmail.com

Terms and Conditions

Introduction

These Standard Terms and Conditions written on this webpage shall manage your use of our Konex World (“Website”) accessible at www.konexworld.com

These Terms will be applied fully and affect your use of this Website. Your access, visit, dealing, transacting and/or otherwise using this Website shall be treated as your unconditional acceptance of the terms of this Agreement in entirety.

Definitions

The words and phrases used in these terms are defined as under unless repugnant to the context or meaning thereof:

“Agreement” shall mean this agreement between the Company and the User with terms and conditions as provided herein and includes all the schedules, appendices and references mentioned herein with all such amendments as affected by the Company from time to time.
“Company” shall mean Konex World
“User” shall mean any person and/or legal entity that visits, uses, deals with and/or transacts on the Website in any way. Any references herein to ‘you’ and ‘your’ shall mean the User.
“Website” shall konexworld.com, a website owned and operated by the Company and facilitating online transactions.
“Products” shall mean any items available for sale on the Website

Amendment of Terms

The Company is entitled to amend these terms anytime without any prior intimation to anybody. The User shall be responsible for reviewing and becoming familiar with any such modifications/amendments from time to time and shall be bound to this Agreement as amended by the Company from time to time. Placement of any order for the Products, transacting on the Website and/or using any information from the Website and/or use of the Products by the User following such notification constitutes the User’s acceptance of the terms and conditions of this Agreement as modified.

Intellectual Property Rights

Website Content

The Company and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

publishing any Website material in any other media;
selling, sublicensing and/or otherwise commercializing any Website material;
publicly performing and/or showing any Website material;
using this Website in any way that is or may be damaging to this Website;
using this Website in any way that impacts user access to this Website;
using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being accessed by you and the Company may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant the Company a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Company Name reserves the right to remove any of Your Content from this Website at any time without notice.

No Warranties

This Website is provided “as is,” with all faults, and the Company expresses no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

The products sold on this website do not come with a warranty. For more information, refer to this page: https:// www.konexworld.com/shipping-returns/

Limitation of Liability

In no event shall the Company, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website or its Products whether such liability is under contract. The Company, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website or its Products.

Indemnification

You hereby indemnify to the fullest extent the Company from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Assignment

The Company Name is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of India, and you submit to the non-exclusive jurisdiction of the state and federal courts located in India for the resolution of any disputes.

Shipping, Returns & Warranty

SHIPPING, RETURNS & WARRANTY

Hey there,

It’s nice to have you around! We at Konex World are all about providing you with 100% satisfaction and we’re here to help however we can. We’re always ready to go the extra-mile for your pleasure.

Discreet Packaging

At Konex World, we are committed to respecting your privacy and ensuring a discreet shopping experience. We understand that confidentiality is paramount when it comes to personal pleasure and intimate exploration. That’s why we take great care in our packaging process.

When you receive your order, it will arrive in a plain brown carton, without any indication of its contents. Our discreet packaging approach means that even if the box were to be seen by others, they would have no way of knowing what’s inside

The label on the outside of the package contains only the necessary information: your address, our warehouse address, and the payment details. There is no mention of the product.

Our focus on discreet packaging extends to our delivery process as well. The delivery personnel who bring your order to your doorstep are not informed about the contents of the package. They are only aware of the delivery address, ensuring an added layer of confidentiality.

You might receive a message/email from our shipping partner which mentions the contents of your package. These are general, quality-of-life updates which provide you with invoices, the status of your order, etc. Rest assured that the person coming to deliver your package will not have any information on what they are delivering.

We want you to feel comfortable and assured that your privacy is respected throughout your shopping journey with us. We value the trust you place in our business and understand the sensitive nature of the products we offer. Our goal is to create a safe and discreet space for you to explore and fulfil your desires. So, rest assured that when you choose our services, you can rely on us to prioritise your privacy, providing you with a seamless and confidential shopping experience.

Shipping

From the time you place your order to the time it reaches your doorstep, shipping takes anywhere between 7 to 14 working days. This is because we ensure that each of our products is top-notch in quality and are extremely cautious of their hygiene.
We make sure that there’s no legality issue with our products. All products are already in India, so you don’t need to worry about a call from Customs.
We apply a nominal Rs. 80 fee on Cash-On-Delivery orders below Rs 2000.
Delivery timelines for pre-order products vary and the shipping dates are only estimates. Since these products are new products, delays are common, since shipping and testing of new products can take a lot of time.
Delayed deliveries: We do not have the option of cancellation or return for delayed delivery, unfortunately. We’re a small startup, and delays do happen sometimes due to unforeseeable reasons.
Examples of unforeseeable reasons are:
- Bad weather conditions such as heavy rainfall, hail, etc.
- Strikes and union protests
- National holidays
- Extra rush due to sales

Cancellation Policy

We accept cancellation requests within 24 hours of placing the order or BEFORE your order is shipped from our warehouse – whichever is earlier.
You can reach out to us at konexworlds@gmail.com or on WhatsApp with your cancellation request and details, and we’ll take it from there. Please note, your cancellation request will NOT be considered valid until you email us within 24 hours (or before your order is shipped).
Pre-Orders, once placed, cannot be cancelled. In case we fail to deliver your pre-ordered product within 90 days of you placing the order, we will cancel your order and give you a full refund.

Buyer Protection

Konex World strives to provide the best and highest quality products to all of our customers. However, for the extremely rare cases our products do not meet our high standards of quality, we have you covered with our 72-hour Buyer Protection. Here are the nitty gritty details:

If you receive a damaged or defective product, you can reach out to us at konexworlds@gmail.com with your request alongside the details of the defect and a video showcasing the defect. This has to be done within 72 hours of order delivery.
Once we review the video and can verify that the product is defective, we will ship you a replacement.

That’s it! It’s that simple. However, do keep in mind that:

Under Buyer Protection, customers are eligible for a replacement only. Refunds cannot be issued.
In case a replacement product is not available, the customer can be offered a replacement for a different product. If the customer is not interested in the other product, they can ask for a refund.
Customers will have to share a video of the product showing how it is defective in order to claim a replacement. The video of the product should be clear and the defect should be clearly visible. If the customer does not cooperate or does not provide adequate information about the failure of the product, a replacement cannot be issued.
Slight Variations – Some products on the website have minor variations from the images shown on the product page. This happens because every lot manufactured from China is slightly different in terms of design (even for the same products). However, we strive to make sure that these products are as high quality as possible so there is no reason for you to not be satisfied with your purchase. Buyer Protection is not valid in cases of such slight variations.
Minor defects – such as scratches, dirt, discoloration, unevenness, etc – which do not affect the functionality of the product are not covered under Buyer Protection.
Original Packaging – The product needs to have the original packaging intact for you to be eligible for a replacement. This refers to the main packaging of the product and not the cardboard corrugated packaging.

Outside of the 72-hour Buyer Protection, we do not offer any returns, refunds, exchanges or replacements of products, unless a warranty has been issued for the same (read below). The 72-hour period is provided for the customer to test, identify and report any issues with the product. If an issue is reported after 72 hours, Konex World will not be liable for any compensation.

General Refund Policy

We strictly only offer replacements for products in the Buyer Protection or Warranty period, and not refunds.

However, there are some extremely rare cases under which a customer can be eligible for refund. These cases are mentioned below:

Prepaid orders cancelled within 24 hours or before shipping, whichever is earlier.
Undelivered orders, where the package is returned to Konex World by the courier due to failed delivery.
Pre-orders for certain products, where the order has not been delivered within 90 days of placing the order.
Unavailability of ordered products, or unavailability of a replacement for eligible products under Buyer Protection/Warranty

Eligible customers who wish to opt for a refund can email us at konexworlds@gmail.com with their order details and refund request. We will confirm your request with a reply to your email.

Once a refund is confirmed, it can take up to 15 days for it to be processed and deposited into your account. Alternatively, customers can also choose to get a refund in the form of a website credit code, which can be used to purchase any item(s) from our website. These credits can be generated within a few hours.

Warranties T&C

By default, our products do not come with a warranty, unless specified on the product page.

For select products, customers can purchase a warranty if they wish. Under the warranty, customers will be eligible for a replacement of the product if it fails within the warranty period availed by the customer.

Extended warranty is not available for all products. For every product that this is valid on, you will see the option to purchase extended warranty clearly on the website page of that product.

All Buyer Protection Rules apply to Warranties, except for the 72-hour time limit.

Minor Defects and Slight Variations (defined under Buyer Protection) are not eligible for a warranty claim.

Customers will have to share a video of the product showing how it is defective in order to claim their warranty. The video of the product should be clear for the warranty to be claimed. If the customer does not cooperate or does not provide adequate information about the failure of the product, the warranty cannot be redeemed.

Warranty only covers product failures caused during the intended use of the product. Cases where the product is mishandled, used in an unintended way, or where the customer simply dislikes the product are not covered under warranty.

Warranty holders are only eligible for a replacement, and not a refund. In case a replacement product is not available, the customer can be offered a replacement for a different product. If the customer is not interested in the other product, only then can they opt for a refund.

All replacements will be manually checked by our team before dispatch, in order to ensure that a quality product is being sent. Our team might, therefore, open sealed packaging to perform such checks. All checks are done under strict hygienic conditions and guidelines, so you need not worry!

If a customer who has purchased an extended warranty is offered a replacement or an upgrade to a different product, their extended warranty would still apply to the replaced/upgraded product.

Warranty FAQs

Can I buy Extended Warranty for a product after I have purchased it?

Yes, if it is within the Buyer Protection period of 72 hours from the date of delivery. After 72 hours have passed, you cannot buy extended warranty for your product.

If I redeem Extended Warranty for a product and get a replacement, will I have to pay again for warranty on the replaced product? What would be the duration of the warranty I will get for the replaced product?

No, you will not have to pay again for the warranty of the replaced product. Your replaced product will come with a 12 month warranty of its own.

I wish to redeem my warranty, but sending a video of the product is uncomfortable for me. Can I redeem my warranty without sending the video?

We understand that it can be difficult to record videos of our products due to the nature of their intended use. However, we wish to make it clear that we do not need videos of the product in use. We simply wish to verify if the product is actually faulty, or if it is simply not being used the correct way. There can be creative ways of demonstrating that a product is not working as intended. For example, if a product is not vibrating, you can turn it on and put it in a bowl of water.

No video needs to show your face or any identifying information.

I’ve used the product for some time, and realize I do not like it. Can I request a replacement?

We’re really sorry, but no. Warranties are only applicable if the product is defective or faulty in some way. We cannot process replacements based on matters of personal preference.

Only a part of my originally purchased product has failed. The rest is fine. Can I get a replacement only for the faulty part?

It depends on the product, but in most cases, we would ship an entirely new product and will not be able to send out individual parts.

Will I need to send my original product back if I successfully redeem my warranty?

We do not take used products back due to hygiene reasons. You can dispose of the faulty product, while we ship you a brand new one!

My warranty has expired, but my product failed within the warranty period itself. How can I redeem it?

Unfortunately, if you inform us of any defects after the warranty period has passed, we cannot process your request. This measure is simply to make sure people do not abuse our policy.

All you need to do is inform us of the issue within the warranty period with the video. Even if the conversation lasts more than the warranty period, you will still be eligible for redeeming your warranty, as long as it was reported within the warranty period.